As a business owner, knowing what consumers want from brands is important. The more you can provide them with what they’re looking for, the more likely they will become loyal customers. 

The pandemic has modified how people live and work and what they want and expect from brands. A few recent studies reveal some important insights for marketers that they can use to build more meaningful connections with consumers.

Arnold Worldwide’s second annual Proprietary Brand Up Study, which surveyed U.S. consumers about their connection to 291 brands in more than 35 categories, shows that the most successful brands have universal and personal relationships. The effect is an important component. This blog post will 3 things consumers want from brands and how you can provide them!

1) Transparency

Number one on the list is transparency. Consumers must know what goes into the products they purchase. They trust that the brands they buy from are honest about their ingredients and manufacturing processes. They also want to know that the brands share their values. Make sure your consumers are clear about what goes into your products and where they come from to be transparent. You can also boost trust by being open and responsive to customer feedback.

2) Brand’s Value

Another thing consumers look for in a brand is value. They want to feel like they are getting their money’s worth when purchasing. It means offering quality products at a fair price. It can also mean providing additional services or perks that add value for the customer. For example, some brands offer free shipping or returns, while others provide loyalty programs or discounts. Discover ways to add significance for your customers, and they will be more likely to return.

3) Connection

Finally, consumers want to feel a connection with the brands they support. They want to know that the brand cares about more than just making a profit. One way to connect with your consumers is to focus on giving back. You can do this by supporting causes that are important to them or by making sustainability a priority in your business practices. Revealing that you care about the world around us will go a long way in building consumer trust and loyalty.

Consumer Satisfaction Is Essential for Brands

Consumer satisfaction is essential for brands. It helps businesses to comprehend what their customers want and how they can improve their products or services. Additionally, customers satisfied with a brand are more likely to continue doing business with that company and recommend it to others.

Therefore, businesses should focus on ensuring that their customers are satisfied with their products or services. There are several ways to measure consumers’ satisfaction, such as customer surveys or focus groups. By collecting this feedback, businesses can make changes to improve the satisfaction of their customers.


In conclusion, we’ve seen that customers are looking for brands that can provide transparency, value, and connection. If you can establish these three things, you will be well on building lasting relationships with your customers.

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